Case Study: Empowering Education through IT Maintenance and Microsoft 365 Integration

Client Profile: A mid-sized private school in Singapore offering bilingual education from primary to secondary levels. With over 600 students and 80 staff, the school aims to deliver high-quality, tech-enabled education but struggled with frequent IT issues, lack of standardized platforms, and poor digital coordination between teachers, students, and parents.

The Challenge

As education shifted toward hybrid and digital modes, the school's infrastructure was under increasing pressure. Classrooms faced frequent disruptions due to outdated devices, Wi-Fi dead zones, and slow response times to IT issues. Teachers had to juggle between multiple platforms to share materials, take attendance, and conduct lessons. IT staff were overextended, leaving educators unsupported. Meanwhile, communication between the school and parents was inconsistent, especially during remote learning periods.

These problems weren’t just technical inconveniences; they affected learning quality, created frustration for staff, and risked damaging the school's reputation for innovation.

The Solution by Soft-Pro

To restore order and enable growth, the school partnered with Soft-Pro for a full-scope IT Maintenance solution and Microsoft 365 (MS365) for Education implementation.

IT Maintenance Services included:

• Scheduled preventive maintenance for laptops, projectors, printers, and classroom devices

• Fast-response support: remote assistance and on-site intervention within 4 working hours

• Network optimization and Wi-Fi zone balancing across all floors

• Endpoint cybersecurity protection

• Weekly system checks and monthly performance reports

  
  

Microsoft 365 Integration: Soft-Pro mapped out a phased MS365 rollout to align with the school's academic calendar:

• Creation of staff and student accounts structured by level and class

• Setup of shared document libraries (SharePoint) for departments and lesson planning

• Standardized use of Microsoft Teams for online classes, homework submission, and internal meetings

• Data protection measures: access control, user policies, and parental consent handling

• Hands-on training workshops for teachers and administrators

  
  

The Results

Within three months, the school experienced a dramatic shift in digital maturity:

• Zero unplanned downtime during class hours since the maintenance program began

• All staff transitioned to MS Teams and OneDrive, reducing email clutter and communication delays

• Teachers reported a 50% increase in time spent on actual lesson planning, thanks to centralized file management

• Parents expressed higher satisfaction, citing improved visibility on homework, announcements, and teacher availability

• IT-related complaints from teachers dropped by 70%, freeing leadership to focus on curriculum, not crises

• New students onboarded digitally in under 15 minutes, with ready access to materials and schedules

"Thanks to Soft-Pro, our school has become more connected than ever. Our teachers are empowered, our parents feel involved, and we finally have time to focus on what truly matters – teaching and learning. This transformation has been a game-changer."— Vice Principal, Academic Affairs

Most importantly, the project elevated the sense of confidence among educators and administrative staff. Instead of troubleshooting tech, teachers could focus on what they do best: engaging students.

Looking Ahead

The school now plans to expand its digital ecosystem with Soft-Pro’s support, including exam platform integration and long-term data archival solutions.

By providing both reliable IT maintenance and strategic tools like MS365, Soft-Pro didn't just fix problems—they laid the foundation for a truly connected learning community.